Shipping policy

Welcome to Zolixa. We are committed to delivering your jewelry safely, quickly, and with the highest level of care. Please review our shipping policy before placing your order.

Order Processing

  • All orders are processed within 1–2 business days (Monday through Friday, excluding weekends and public holidays).
  • Once your order has been processed, you will receive a shipping confirmation email with your tracking information.

Shipping Time

We currently ship throughout the United States.

  • Standard Shipping: 5–8 Business Days
  • Express Shipping (where available): 2–4 Business Days

Delivery times are estimates and may vary due to holidays, weather conditions, or carrier delays.

Shipping Costs

  • Free Standard Shipping on all U.S. orders.
  • Any available expedited shipping charges will be displayed during checkout before payment.

Order Tracking

Once your order has been shipped, a tracking number will be sent to your email. You can use it to track your shipment until it arrives at your doorstep.

Shipping Address

Please ensure your shipping address is complete and accurate before placing your order. Zolixa is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your order is lost during transit or arrives damaged, please contact our customer support team within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue promptly.

Delivery Delays

While we strive to deliver every order on time, unexpected delays caused by weather, carrier issues, customs (if applicable), or peak shopping seasons may occasionally occur.

International Shipping

At this time, Zolixa ships only within the United States. We hope to expand our shipping destinations in the future.

Contact Us

If you have any questions about your shipment or need assistance with your order, our customer support team is here to help. We are committed to providing you with a smooth and enjoyable shopping experience.

Thank you for choosing Zolixa. We appreciate your trust and look forward to helping you celebrate life's special moments with beautiful, timeless jewelry.